Experience

VP, Global Services

2013 – 2018 • 5 yrs
San Francisco Bay Area

As VP of Global services, responsible for directing all aspects of service, support, and account management for the worldwide client base. Additionally, provide leadership to Client Services, Professional Services, Product Development and Technical Support teams. Lead a global team of 100+ in ensuring world-class service.

 

HIGHLIGHTS:

✅ Served as a key catalyst in Vobile’s successful listing on the Hong Kong Stock Exchange in January of 2018 through efforts in global development and expansion. This was made possible by consistently high client satisfaction, thought leadership and year-on-year growth.

✅ Spearheaded efforts in working with clients and the Product team to ensure that Vobile’s products and services stayed ahead of the competition.

✅ Provide comprehensive on-going support to the worldwide sales team with informative client calls, ongoing account management, strategy and overall global service support.

Senior Director of Client Services

2008 – 2013 • 5 yrs
San Francisco Bay Area

As Senior Director of Client Services, tasked with building and leading the Client Services team as well as assisting the global Sales team with calls, presentations, trials, and deal closing activities. Personally managed key strategic client accounts.

 

HIGHLIGHTS:

✅ Built the entire Client Services and Global Services teams from the ground up and provided comprehensive support to the worldwide sales team with informative client calls and ongoing account management.

✅ Played instrumental role in signing up every major Hollywood studio as a client as well as major TV networks within 6 months of hire (company had a single contract at the time of hire).

✅ Implemented the company’s anti-piracy programs and maintained direct, ongoing management of all programs to ensure proper execution.

Program & Technical Account Manager

2006 – 2008 • 2 yrs
San Francisco Bay Area

As Program & Technical Account Manager, in charge of establishing and maintaining both client and partner relationships for the Entertainment Business unit across North America. Managed multi-million-dollar budget and oversaw the product lifecycle for the next-generation content protection solution.

 

HIGHLIGHTS:

✅ Worked as a technical and industry domain expert on the strategic project team, evaluating and providing recommendations on Macrovision’s Digital Home Strategy.

Operations & Client Services Manager

2005 – 2006 • 1 yr
San Francisco Bay Area

As Operations & Client Services Manager, directed all aspects of the operations, client services, and systems administration teams.

 

HIGHLIGHTS:

✅ Managed operations and deployment of 2,000+ machines in multiple worldwide locations for a world-class, peer-to-peer anti-piracy solution as well as overseeing key Entertainment accounts.

✅ Increased operational efficiency by 200% while reducing operating costs 50%.

✅ Built and grew the Client Services team from the ground up.

Client Service Manager

2002 – 2005 • 3 yrs

San Francisco Bay Area

Functioned as the primary contact for Irdeto’s high-priority entertainment and software clients. Assembled, trained, and managed the company’s first client services team. Assisted the CEO on client trips and managed major accounts.

 

HIGHLIGHTS:

✅ Played an instrumental role in creating the first anti-piracy programs for studio and software companies.

✅ Participated in frequent meetings with entertainment executives to discuss anti-piracy solutions.

✅ Served as a key catalyst in growing the company from zero customers to profitability. Signed up every Hollywood studio and major TV networks as clients.